I communicated,to Amazon about it. The rubber wrap on the side of SIM card carrier cover started to detached about 2 weeks ago. Until it almost reomoved about 2 cm atop the SIM CARD carrier cover. I tried to glue it with rubber cement but didn't worked. Now, I just clamp it with black electrical vinyl tape to avoid more detaching.
I bought this Atom with serial no. ATOMHZ0000016870 from Amazon Feb 17 and was delivered Feb 23, 2019 in USA. Now, I am using it here in Manila, Philipoines were I live.
The unit functioned super excellent since then, even up graded to system Android 9. I love using it carefuly with pride to my friends, since it is not available here in our country. I was adviced by Amazon to talk to you about this problem and what to do. Though they suggested to return for refund. I told them that I want this phone nd possibly to have it always. Resetting this is a mess to me, since it is my main unit wth confidence after June of being familiarized.
Best if I can send picture pf how it look like.
My email address:
My mobile no.
Parañaque City, Metro Manila, Philippines
Same issue here.. whatever adhesive they used to stick the rubber on the phone seems to deteriorate at a steady and predictable rate.
I doubt Unihertz will do anything about this, as it's too costly to fix every phone with this issue (probably close to 100% by now and almost definitely 100% by mid-2020 if the adhesive theory is correct). Their reputation isn't going to suffer greatly, as there are bigger scandals for tech bloggers to write about, and this probably isn't enough of a nuisance to dissuade existing Atom owners from considering the next version.
The phone still appears to be waterproof, as I have rinsed it off a few times after working out and haven't had any apparent infiltration damage.
My biggest gripes with the phone after owning it since the Kickstarter:
The belt clip doesn't last more than a few months.. the rubber holding the top eventually tears apart. It can be superglued back together, but what finally kills the clip is that the plastic clip, itself, usually breaks off, eventually.
The camera really sucks
The microphone has become nearly unusable.. not sure what is causing this, but people on the other side can hardly hear me anymore
The rubber peels off (the issue in this thread)
I'm hoping all of these issues are addressed in the next version.
I have had my Atom since October 2018. For the last two or three months, I have been experiencing the same problem. Rubber is detaching all over the phone, especially around the SIM slot. I love the small form and durable build. This phone has been my computer on the go. I am really disappointed that it is falling apart after such a short time.
I backed the Atom on Kickstarter and got 2 phones. One for me and one for a friend.
We BOTH have the problem with the rubber casing coming off. The 3,5mm jack is unusable because the plug gets pushed out of the connection by the rubber.
For an outdoor smartphone I'm really dissapointed and I really doubt that it is still waterproof...
Does anyone have an answer for this problem yet?
The same thing happened to me after using the Ato. For afew months. The rubber all around the phone has become loose,making it very annoying to use, especially the 3.5 mm jack and usb c as the rubber pushes against anything plugged in.
Ive contacted Unihertz customer service and currently waiting for a response from them.
Mine is doing that too and looked here to see if others are having that problem. I successfully glued mine back on with JB Weld Superweld Professional Grade. It's a superglue that sticks to rubber. Be careful though especially around the sim card slot. I glued mine slightly off and had to use a razor blade to trim off a tiny bit of rubber so the sim cover could close again. Once I glued it down- it was stuck in place and that leaves you only with one try. So get it as perfect as you can...and clamp it in place overnight.
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