1. デバイスのトラブルシューティングを開始します
Unihertzサポート チームに問い合わせて、必要な手順、およびモデルと修理の種類に必要な交換部品と材料を確認してください。製品のシリアル番号または IMEI が必要になる場合があります。
Jelly Pro用バッテリー
オプションを選択
Unihertz 携帯電話の交換用バッテリー - 向けに設計 Unihertz Jelly/Jelly プロ
特徴
- 3.8V リチウムイオン
- 950mAh
- 制限された充電電圧: 4.35V
- 規格: GB/T18287-2013
- 充電式リチウムイオン電池
- 指定された充電器のみを使用してください
- 適切に処分しなければならない
- 損傷したり火中に廃棄すると爆発する可能性があります
- ショートさせないでください
- 分解しないでください
箱の中
- バッテリー用 Jelly/Jelly プロ
ご注意
- セルフリペアは、電子機器の修理に必要な知識と経験を持つ方が、保証期間外の修理を行うことを目的としています。すべての修理は、認定された専門の修理業者によって行うことを推奨します。
- 訓練を受けていない方が純正でない部品を使用して修理を行うと、デバイスの安全性、性能、機能に影響を及ぼす可能性があります。
タフネススマートフォンの場合、不適切な修理は防水性能を損なう恐れがあります。 - ネジやカバーの取り付け不良など、誤った再組み立てを行うと、デバイス内部に部品が緩んだまま残る場合があります。これにより、バッテリーの損傷、過熱、または怪我につながる可能性があります。
- 交換部品の提供範囲は今後も拡大していきます。追加の部品が必要な場合は、service@unihertz.comまでカスタマーサービスにご連絡のうえ、ご要望をお知らせください。
免責事項
- Unihertzは、不適切な修理手順やセルフリペア用部品*の使用によって生じた損害や怪我について、一切の責任を負いません。
- 保証に関する情報は、Unihertz保証規約をご参照ください。
*「セルフリペア用部品」とは、unihertz.comで購入したUnihertz製品の純正交換部品であり、セルフリペアの一環としてUnihertzデバイスに取り付けることを目的としています。
GENERAL QUESTIONS
Where to find the IMEI number 1 and 2?
1. Go to Settings ->System ->About Phone ->IMEI number 1 and 2.
2. Look for the IMEIs on the box of the phone (if you still have it).
How to update my phone?
Settings ->System ->About phone ->Wireless update
Why can't I receive the latest update on my phone?
Please follow these steps to clear cache before searching for the update again:
Settings -> App Notifications ->See all apps ->Show System (top right corner with 3 dots) ->Wireless update-> Clear Data and Cache
How to erase my personal data/ factory reset my phone?
Reset to Factory Settings (When your phone can be turned on)
Settings ->System ->Reset Options ->Erase all data (factory reset)
Reset to Factory Settings (When your phone cannot be turned on)
Power off your phone -> Press and hold the Power and Volume up buttons -> After your phone vibrates, keep holding the buttons for 5 seconds to enter Recovery mode -> Press the Volume up and down buttons to select the option to clear data or restore your device to its factory settings -> then press the Power button to confirm -> Reboot your phone.
How can I unlock my phone if I forgot my PIN or password?
If you have forgotten your phone password and want to unlock it, you will have to restore your device to its factory settings. Then you can set it up again and set a new screen lock.
However, all data on your phone will be erased and cannot be restored. It is recommended that you confirm whether you have backed up your phone data on the cloud or by other means. It is also recommended that you confirm whether you or someone else has changed the PIN/password. If you still cannot recall the password, refer to last Question to restore your device.
How many keyboard languages does Titan and Titan Pocket support?
English, English(UK), German, French, Italian, Portuguese, Spanish, Russian, Dutch, Japanese, Simplified Chinese, Traditional Chinese(Zhuyin, Cangjie, Quick input).
For the keyboard input of other languages, we may consider adding them in the future if we receive enough demands.
On the other hand, Android system supports a wide range of languages, with which you will be able to turn on touch screen input as a supplement.
TELECOM COMPATIBILITY
How do I know if the phone can work with my SIM card in my country?
1. Check the feedback from other users here.
2. Please find the the phone's supported bands in product specs and check if those meet your sim-card carrier's needs or contact your carrier.
* Due to different carrier's policy regarding to unlocked phones, LTE wireless service may not be available even if listed bands are supported by your carrier. When this happens, please contact your carrier for more details.
Is the phone compatible with Verizon?
Our phone can work fine in Verizon network. However, as it is not certified by Verizon, you cannot activate your new SIM card with it. Please activate the new SIM card with another Verizon certified device and then use it in your Unihertz phone.
TECHNICAL ISSUES (PROBLEM SHOOTING)
How to solve the problem of black screen when calling?
Please follow the guide to do a micro-calibration for your phone (you can also contact us for a video guide):
1. Please clear the dust in your proximity censor hole on top of your phone.
2. Input *#3377# in the Dial-up interface.
3. Click Distance calibration.
4. Follow the guide to finish the process.
What to do when some of apps in my phone don't run in the background while the screen is off?
Please permit the apps to run in the background by activating them in the following three settings:
1. Settings ->DuraSpeed
2. Settings ->Intelligent assitance ->App blocker
3. Settings ->App¬ification ->See all apps ->this app ->Battery ->Battery optimization and Background restriction->Don't optimize
You can also watch a video guide here.
I have upgraded my smartphone to the latest Android OS, am I able to downgrade to the older version?
It is not advised to downgrade your smartphone since there might be compatibility issues.
Why does my 4G SIM card display 3G after the setting?
Please contact your operator and check the APN parameters.
Why can't I access the Internet and send MMS.
Why I can hear others but they can't hear me?
1. Go to Sound Recorder app and run a recording test.
2. Check whether your SIM card works well on the other phone.
Why others can hear me but I can't hear them?
1. Please check if this only happened to some or all of friends you called.
2. Stay in the same location and insert your SIM card into another Android phone and the same issue arises.
3. Turn on call record in the call interface to record a call, then check whether the sound recorded is normal.
Why my battery runs out so quickly?
1. Please send us a full screenshot of your battery usage in Settings ->battery ->battery usage.
2. Follow these steps to capture the battery log and send it to service@unihertz.com for further analysis.
REPAIR AND WARRANTY
When returning the phone back for analysis, do I have to send the accessories (such as charger and cable) back?
For repair, please send without the accessories.
For replacement or refund, please send with accessories in one package.
Is broken glass issue covered by warranty? Can I replace the screen by myself?
The broken glass is not covered by warranty.
Please send the smartphone back to us after negotiating with service@unihertz.com as we do not provide phone screen separately. Repair or replacement fee may apply.
Is my replaced phone covered by warrranty?
The repaired/ replaced device will get extra 90 days warranty or the remaining original warranty period, whichever is longer.