Worry - Free Purchase_Unihertz_SEEL - WFP_Seel

Worry-Free Purchase

$0.98 USD

Telecom Compatibility

How do I know if the phone can work with my SIM card in my country?

1. You can click the links below to see other users' feedback:

2. You can find the phone's supported bands in product specifications and check if those meet your sim-card carrier's requirements or contact your carrier.

* Due to different carrier's policy regarding unlocked phones, LTE wireless service may not be available even if your carrier supports listed bands. When this happens, please contact your carrier for more details.

Is Unihertz smartphone compatible with major US carriers?

For AT&T users:

AT&T released a whitelist of smartphone brands that will continue to work on their network after February 2022. Unfortunately, Unihertz products are not among them.

If you are using Unihertz smartphones (Except Jelly 2) on the AT&T network, it may not work normally. We are sorry for the inconvenience caused, though this has resulted from the carrier's policy change.

Unihertz Jelly 2: Authorized to Operate on AT&T’s and Cricket’s network! (Last Updated: November 16, 2023)

For Verizon users:

Our phone can work fine in Verizon network. However, as it is not certified by Verizon, you cannot activate your new SIM card with it. Please activate the new SIM card with another Verizon certified device and then use it in your Unihertz phone.

For T-Mobile users:

You can use the SIM card on Unihertz smartphones.

Unihertz Smartphones Telecom Compatibility Feedback Form

If you find other carriers that work for the specific country/region/city but are not listed here, please kindly let us know via the Google form below. Your participation makes Unihertz better and means a lot to us and to the future users of Unihertz!

Worry-Free Shopping with Seel

Add extra protection to eligible purchases for peace of mind. Coverage details vary by order. See your specific protections in the widget at cart/checkout, and review complete coverage information in your confirmation email.

Having issues? Visit Seel Resolution Center for easy claims and resolution.

Note: This is a value-added service by Seel. Do not purchase as a standalone item.

Learn more about Shipping Protection

Delay

$5 USD compensation for delay

Loss

Cover the Actual Item(s) Value Paid

Damage

Cover the Actual Item(s) Value Paid

FAQ

  • Delay: United States domestic packages not delivered within 10 days after order fulfillment (i.e., the date when the order is shipped by the merchant) are considered delayed. For international packages, this timeframe is extended to 30 days.
    Delayed packages will be compensated for $5 USD.
  • Loss: United States domestic packages not delivered within 30 days after order fulfillment (i.e., the date when the order is shipped by the merchant) are considered delayed. For international packages, this timeframe is extended to 60 days.
    Lost packages will be compensated for the actual item(s) value paid.
  • Damage: Shipping Protection covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items.
    Damaged item(s) will be compensated up to the actual item(s) value paid.
  • Note: Total compensation for one cover is up to the item(s) value actually paid.

Here’s the customer experience of Shipping Protection:

  1. Shopper orders from the merchant, with Shipping Protection opted in.
  2. Shopper receives an email with their Shipping Protection cover details, as well as instructions on how to report an issue.
  3. If their package gets damaged or lost during transit, or is delayed, they can report the issue via Seel Claim Portal.
  4. Seel will programmatically assess the issue using policy rules/guidelines to determine if the reported order issue qualifies for a payout.
  5. If the reported issue does qualify, a refund will be automatically sent to the shopper in a prepaid credit card via email. If the reported issue doesn’t qualify, an email will be sent to the shopper to notify them of the denial and the reason.

For reporting an issue, please be aware of the following conditions and requirements:

  • Issues of delay, where the package is delivered, must not be reported sooner than 10 days after the order fulfillment date for domestic shipments and 30 days for international shipments.
  • Issues of loss, where the package is “not delivered” as per the carrier's information, must be reported within 90 days after the order date. Case of “porch piracy”, however, where the package is “delivered” according to carrier but not received by customer, must be reported within 7 days from the time the carrier’s information is updated to “delivered”.
  • Issues of damage, where the package is delivered, must be reported within 7 days from the time the carrier’s information is updated to “delivered”.
  • All issues must be reported within 90 days of the order date.