Unable to checkout? See if you have selected the right region
If you select the wrong region for your shipping address, you will not be able to check out.
There are two reasons why you cannot check out:
- You have selected the wrong region of products for your shipping address.
- We are not able to ship the products to your countries yet. Please stay in tune and we will let you know on social media when we can deliver to you.
What does "Region" mean?
The region you select represents the destination country where the product goes to, as well as the charger type it comes along with.
How to select the right region?
There are five regions to choose from:
- US Region: only for shipping addresses within US territory.
- EU Region: only for shipping addresses within Europe. UK users please select "other regions".
- Canada Region: only for shipping addresses in Canada.
- 日本: only for shipping addresses in Japan.
- Other Regions: for shipping addresses in coutries/ regions other than US, Europe, Canada, and Japan. For example, East Asia, South East Asia, South Asia, the UK, Mexico, Australia, and New Zealand, Israel, Russia, etc.
How to change the selected region?
Go to the product page, click the "Region" dropdown, choose the region you belong to, and click "Add to Cart".
Don't forget to delete the product(s) with the wrong region in your cart.